Fieryluigi

• Design and deployment of large scale local and wide area network systems including TCP/IP, Subnetting, DNS, DHCP. • Extreme attention to detail, capable of thinking independently and quickly resolving critical network issues. • Analytical and problem solving skills with a proven ability to identify and resolve root cause outages or performance issues. • Implement layer 3 routing and layer 2 switching with dynamic routing protocols.

• Maintain constant presence on sales floor to address customer needs. • Approach browsing customers and initiate conversations to determine buying preferences. • Recommend appropriate items and direct or lead customers to selections. • Assist customers with trying on items, finding appropriate sizes, and completing purchases. • Inquire about buying experience, item preferences, and future purchases.

• Worked with Windows OS (XP, 7, 8.1, 10 ) , Mac OS, and Linux Mint Daily. • Provide thorough support and problem resolution for customers. • Maintain composure and patience in face of difficult customer situations. • Assist management with scheduling, service protocol improvements, and quality assurance. • Displayed courtesy and strong interpersonal skills with all customer interactions.

• Rewired entire networks by hand using a previously created network map, usually with Cat6a,Cat7 cables. • Supervised two Network Engineers making up the Network Engineer Group, which was responsible for maintaining existing and new customers. • Created, verified and double checked all official documentation to ensure it meets all of the required standards of the project. • Deploy, configure and administer user policies, rights and permissions.

• Managed and Negotiated Copyright violations issues both audio and visual. • Edited, Rendered, and prepared commercial material for VIP Clients marketing and entertainment needs. • Regular Cloud backups of all data • Executive Producer for VIP Clients to prepare videos for distribution to public including social media, commercial breaks, and scheduled delivery.

• AutoTask – Created Workflow rules and polices to assist with tickets , queues, and projects productivity. Managed and Supported Level 3 / Level 2 / Level 1 Help Desk. • Kaseya – Using remote support technology to provide remote technical Support, remote Access, Anti-virus and client Patching. • Best Practice procedures for System Assessment, Client On-boarding, Help Desk, and Customer Service.